FAQ and Help

FAQ (Frequently Asked Questions)

1. Q: How do I determine my size?

   • A: Refer to our Size Guide page for detailed instructions on measuring yourself and choosing the right size for your swimwear.

2. Q: What payment methods do you accept?

   • A: We accept major credit cards (Visa, MasterCard) and PayPal for secure and convenient transactions.

3. Q: How much does shipping cost?

   • A: Any purchase above €79 will be shipped for free. For purchases below €79 you will see the shipping cost, based on your region, when opening your shopping basket.

4. Q: How can I track my order?

   • A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our Order Tracking page.

5. Q: Can I modify my order after placing it?

   • A: If you need to modify your order, please contact our Customer Support as soon as possible. If the order has not been shipped yet, we may be able to make the changes.

6. Q: What is your return policy?

   • A: Please review our Returns and Exchange Policy for detailed information on how to return or exchange items, including eligibility criteria and steps to initiate the process.

7. Q: How do I contact customer support?

   • A: You can reach our customer support team by filling out the contact form on our Contact Us page or by emailing support@honey-trail.com.

8. Q: Do you ship internationally?

   • Today are shipping within EU. Shipping costs and delivery times may vary depending on the location. We hope to reach global deliveries in no time.

9. Q: Are your swimwear items suitable for specific activities (e.g., surfing, lounging)?

   • A: Our swimwear is designed for various activities. Check the product descriptions for details on features and recommended uses.

10. Q: How do I care for my swimwear?

    • A: Generally, hand wash in cold water with mild detergent and lay flat to dry to ensure the longevity of your swimwear.

11. Q: Are there any promotions or discounts available?

    • A: Stay updated on our latest promotions and discounts by subscribing to our newsletter. We also announce special offers on our social media channels.

12. Q: Where can I find your policies?

    • A: Here you can find our Privacy policy and General Terms.

Returns and Exchanges:

• Initiating a Return:

  • Step-by-step guide on how to initiate a return or exchange through your account.

• Return Policy:

  • Detailed information on eligibility criteria, timelines, and conditions for returns and exchanges.